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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Stone Cold

Stone Cold

November 18, 2024

5  out of  5
rating by Stone Cold
"I've been with this agency for close to 3yrs now. I'm unfortunately having to leave now as I'm moving to Florida. Anybody thinking of bringing their business to this agent and his office should NOT think twice. Get it there and get it there SOON!! This office does everything they can to make sure you're getting the best price available for the coverage you need. They've always went above and beyond and made it super easy to make changes when I needed them made. Naomi is just a Rockstar and my favorite person there, though like I said they're all fantastic! I'll definitely miss these guys. Sam, your crew has been absolutely great to me, wish I wasn't leaving. Take care! Chris Rudzinski"
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Emily Raider

November 8, 2024

5  out of  5
rating by Emily Raider
"This place is amazing! I always have great customer service, I’ve recommended them to many friends, today Sara helped me with excellent service and Kaliee is always there for any quotes or questions I really appreciate that. Thanks guys!"
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stephen allyn

October 30, 2024

5  out of  5
rating by stephen allyn
"I've been with them for years and they've been perfect in every way and helpful in every way I definitely recommend them"
We responded:
"Thank you so much for your feedback, Stephen! We appreciate it, and it's been a pleasure serving you all these years. Sam Martin State Farm"
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Leasia Helms

October 23, 2024

1  out of  5
rating by Leasia Helms
"Almost made me pay 800 for my insurance because they used my old Insurance card for full coverage instead of putting my car under PPD which I asked for repeatedly they are very lazy. Do not fully do their jobs and are very grimy and can never get anything correct I don’t know who is at fault for being lazy but someone needs to lose their job."
We responded:
"I am really sorry to hear about this experience, LeAsia. Your bill was definitely inaccurate as compared to your request. Our automated system did in fact make a mistake. However, we have been fixing this ever since we were notified. Your bill was credited for the error and cut in half before your due date and there was even more credit coming within days. You had the option to pay the accurate amount instead of the billed amount as well. Automated systems are not always perfect and can take time to adjust bills, but that’s what we’re here for! I’m truly sorry about the inconvenience of the situation! Sam Martin State Farm"
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Terry Pearson

October 21, 2024

5  out of  5
rating by Terry Pearson
"I have had my insurance in this office for many years. And they have been absolutely awesome.Jed and everyone in the office has been wonderful to deal with. Claims get dealt with fast and easy. I would never Get insurance anywhere else!"
We responded:
"Thank you, Terry! It's been a privilege serving you. Thank you for the feedback! Sam Martin State Farm"
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Phyllis McCrossin

October 16, 2024

5  out of  5
rating by Phyllis McCrossin
"Always responsive, always helpful. Had a claim a few years ago, was smooth and easy."
We responded:
"So glad to hear that, Phyllis! Thank you for the feedback! Sam Martin State Farm"
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Micaela Avila

October 2, 2024

5  out of  5
rating by Micaela Avila
"What an awesome guy. Jed is always there for me when I get all worked up about my insurance haha. No but seriously, all the time. Great Job Sam Martin Team 👍🏽very friendly and professional Thank You"
We responded:
"Thanks, Micaela! Insurance can be challenging at times, and we're grateful to be able to help through those conversations. Jed says you're wonderful and it's certainly not "all the time." lol Sam Martin State Farm"
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Shanon Beemer

September 10, 2024

5  out of  5
rating by Shanon Beemer
"Excellent customer service from Kendall & Sarah"
We responded:
"Thank you, Shanon!! Sam Martin State Farm"
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deliahla garcia

August 15, 2024

5  out of  5
rating by deliahla garcia
"This State Farm agency is really good at prices Sarah helped me with a good deal at a right price also was very helping and kind talking on the phone and thankful for her patience really recommend getting a quote here with kind and respectful service thank you again Sarah !"
We responded:
"Thank you, Deliahla!! Sarah is wonderful. So glad we've been able to help you out. Sam Martin State Farm"
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Chris Batka

June 7, 2024

5  out of  5
rating by Chris Batka
"I was well taken care of from the moment I made contact with State Farm. Saved a bunch of cash and would do it again in a heartbeat.😁"
We responded:
"Thanks, Chris! We're glad to have you! Sam Martin State Farm"
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Jeffrey Priebe

March 22, 2024

5  out of  5
rating by Jeffrey Priebe
"Lindsey is great, and the customer service at State Farm is incredible. Switched from progressive and now I see that they sucked! Call Lindsey or anny of the others ant Statefarm, and get you a great priced quote!"
We responded:
"Thank you, Jeffrey! You're not wrong about Lindsey. We really appreciate your feedback. Sam Martin State Farm"
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Gage Minor

February 29, 2024

5  out of  5
rating by Gage Minor
"Was looking for information about swapping insurance. Talked with Sarah on the phone and she was very helpful and knowledgeable."
We responded:
"Thank you, Gage! Sam Martin State Farm"
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Tara r

February 29, 2024

5  out of  5
rating by Tara r
"This is a five star office. I've never had better customer service, and their receptionist Sara is top notch! I've never come across a nicer group of folks to work with.. highly recommend!"
We responded:
"Thank you so much, Tara! You're so right about Sarah, top notch for sure. We appreciate the feedback and are glad to be working with you! Sam Martin State Farm"
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Jason Wieber

February 29, 2024

5  out of  5
rating by Jason Wieber
"Sarah was very helpful and polite on the phone"
We responded:
"Thank you, Jason! Sam Martin State Farm"
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Brett Mazurek

February 29, 2024

5  out of  5
rating by Brett Mazurek
"I contacted State Farm inquiring about insurance for my father, who is becoming ill. Sarah was super kind and thoughtful, almost says if she was family. That’s why Your motto is friendly neighbors from State Farm"
We responded:
"Thank you, Brett! Best wishes for your father. Thank you for the feedback! We appreciate having the opportunity to serve you. Sam Martin State Farm"
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Anna Warren

February 29, 2024

5  out of  5
rating by Anna Warren
"Sarah was very friendly and helpful answering a few questions on my policy. The customer service was great!"
We responded:
"Thank you Anna! ~Sam Martin State Farm"
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Annmarie Ball

February 12, 2024

5  out of  5
rating by Annmarie Ball
"Everyone I have spoken to in this office has been very friendly and professional. All of my questions are always answered and I'm never left confused about my policies or coverage."
We responded:
"I'm so glad to hear that, Annmarie! Thank you for your feedback. It's a privilege being able to serve you. Sam Martin State Farm"
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K Betts

February 9, 2024

5  out of  5
rating by K Betts
"Sarah and Lindsey were very helpful and professional. They answered all of our questions and helped to get us a rate that works well for us. Thank you for your promptness and professionalism"
We responded:
"Thank you so much! We appreciate the review and are excited to be working together! Sam Martin State Farm"
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Art Haase

January 31, 2024

5  out of  5
rating by Art Haase
"Thank you all at sam Martin for all the great help you give special thanks to Sarah and Judd. You two are greatly appreciated. Thanks again art haase"
We responded:
"Thank you Art! We appreciate you too! Sam Martin State Farm"
Profile photo of Cammi Mazurek

Cammi Mazurek

January 9, 2024

5  out of  5
rating by Cammi Mazurek
"Would recommend to young adults getting their first insurance. The people here will walk you through everything and get you set up with the right insurance. Especially grateful to Sarah and Lindsey for helping me out."
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Joe Fisher

December 28, 2023

1  out of  5
rating by Joe Fisher
"I had an accident with alcohol a year ago, it took them a year to figure it out then said i was no longer eligible due to the accident. Thanks state farm to giving me a month and screwing me over just because of a mistake."
We responded:
"Sorry Joe. Some things are out of our control. ~Sam Martin State Farm"
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Sean Johnson

August 16, 2023

1  out of  5
rating by Sean Johnson
"Terrible experience. Awful customer service"
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Jeremy Woodward

June 28, 2023

5  out of  5
rating by Jeremy Woodward
"Devon was easy to work with. Answered all my questions."
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Lynn Bolek

June 28, 2023

5  out of  5
rating by Lynn Bolek
"Devon is pleasant to work with and is always greeting customers with a smile. It's welcoming in this busy world."
Profile photo of Shawn -Six- Mackey

Shawn -Six- Mackey

June 14, 2023

5  out of  5
rating by Shawn -Six- Mackey
"There are a very nice group of people who work for Sam Martin at this Grand Haven sight! I've seen them work one on one with a long winded senior and then, in a matter of minutes, switch to helping a " privileged housewife and mother of Two Perfect children" figure out why her Auto Coverage has been Canceled.... "for no reason what so ever! Again!!!" 🙄🤭 (I hate when that happens! LOL!) I believe they really shine at their job the Most when they are finding deals on Auto & Apartment insurance and making shure I know exactly what I'm getting! When I'm happy they seem happy. For REAL! Go figure! 😁 And NO. They are not paying me to say this. ☺️ ......................🤔"