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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kate Collier

March 13, 2023

5  out of  5 rating by Kate Collier
"Lindsey Bender you are the greatest! Thank you for all of your help. We transferred from another State Farm Agency and you have done great work in making sure all of our policies are correct and up to date. We love the peace of mind and quality service we always get from you and your team! Thanks Again!"

boyd bender

March 7, 2023

5  out of  5 rating by boyd bender
"Great Agency, Lindsey not only lowered my bills from my previous carrier but has also helped me a few times when I was in need. I have recommended her and Sam Martin Agency to several family and friends and will continue to do so."

Buddy Mahlon

February 17, 2023

3  out of  5 rating by Buddy Mahlon
"Okay not as good as I've heard"

Leanna Kelly

January 16, 2023

1  out of  5 rating by Leanna Kelly
"I'd give them negative stars of I could! They signed me up for i insurance very clearly knowing I had traffic violations, and at fault accidents within the last year. Only I paid for 1 month then get a letter in the mail canceling me because of them!!! I call back to talk to the same person who signed me up and he no longer works there anymore. Awful experience I very HIGHLY recommend never gicing this place your buisness or momey!"

Mary Jane

December 19, 2022

5  out of  5 rating by Mary Jane
"Best insurance company I've ever been through"

Katherine Williams-Ramirez

November 24, 2022

1  out of  5 rating by Katherine Williams-Ramirez
"My husband and I have been State Farm customers for 10+ years. We recently moved here from Iowa. I am disappointed with the customer service at this location; you didn't listen to our needs. I caught it and I am not happy with being charged more for additonal insurance we communicated to you that we didn't need. I moved my policies to a different local agent. I have no patience for shady tactics so that you can make more money. I'm telling everyone I know too."

Timothy Wolf

September 24, 2022

1  out of  5 rating by Timothy Wolf
"In the 8 months I was with Sam he returned 0 phone calls or emails. Never met or talked with the man. Was overcharged and his team (since Sam is 100% unavailable) would only ever "investigate" the situation. Never got an answer or solution."

Finesse Paine

September 3, 2022

5  out of  5 rating by Finesse Paine
"Jedd you are the bomb diggity dude"

Caden Ludy

June 30, 2022

5  out of  5 rating by Caden Ludy
"I have been with the Sam Martin team for a few years now. I always get great service. The team is great!"

John Benes

June 29, 2022

5  out of  5 rating by John Benes
"INDIA at Robbins rd is fantastic ! Makes the "Insurance experience " very easy. Ask for her INDIA! THANK YOU"

Stacey Bell

June 6, 2022

5  out of  5 rating by Stacey Bell
"India is always so helpful and friendly. This office is the greatest."

Brian Roe

June 2, 2022

3  out of  5 rating by Brian Roe
"Folks are really nice and helpful on insuring a vehicle but with trying to get information about a accident or trying to get questions answered everyone is lost"

Kyle Bazinau

June 1, 2022

5  out of  5 rating by Kyle Bazinau
"Was very pleased with everything! From the service to how organized and fast the interaction was. India Clanton (my account representative) was super understanding and made sure everything I needed was correct along with she recommended a drive safe and save which saved me a extra 10$ this month! Highly recommended"

Mary Schuler

May 23, 2022

5  out of  5 rating by Mary Schuler
"We love love love our India!!! She is amazing and responsive !!! I literally keep trying to recruit her to us but she is faithful!!! Statefarm has always been there for us over the past 25 years I will never change insurance companies that's for sure !"

Dakota Hall

May 7, 2022

5  out of  5 rating by Dakota Hall
"Great to deal with. Very friendly with competitive rates!"

Alicia Beene

April 29, 2022

1  out of  5 rating by Alicia Beene
"I am very disappointed in the customer service of this State Farm Office. My parents added a car to their policy in December and have had the worst experience since then after being customers for over a decade if not longer. During the original transaction of adding a vehicle, life insurance was quoted for free (my mother stated she didn't need it if she had to pay) and the additional car to the policy would increase $20. The first issue came when a bill for the life insurance that was supposed to be free show up in the mailbox. After a several calls to the office, and lots of back and forth between numerous staff, the life insurance issue was resolved but the additional car has now created charges ranging from $200 to $300 increases each month. Here we are almost five months later and there are still charges coming from every which way after several calls to rectify this situation. There has been numerous excuses as to what happen but today it is said that paperwork and insurance cards were not sent in a timely fashion. These forms have been signed over and over again but now that the date has changed, it is made to be my parents problem when the policy was not opened correctly from the beginning. After speaking with Jed, David and India, it became know that the manager Wes made the mistake. After a long conversation with Wes who admitted to making the initial mistake now tells us that there is nothing he can do and if she just pays the $216 then everything will go back to normal next month. During this same phone call an agent quoted her policy at $40 cheaper than what she has been paying this entire time but no one can explain the extra charges she has been paying or issue an credit for the difference yet you would like this balance to be paid by the due date. It is disheartening that a manager who admittedly made the mistake cannot convey to corporate to have this issue fixed but would rather suggest payment of charges and wait till next month for everything to be correct again. As a business I understand you have a profit to make but not by misleading practices. I would hope that no one else has experience this or will experience this type of behavior."

lisa taylor

April 10, 2022

5  out of  5 rating by lisa taylor
"Dave is awesome! He made getting auto coverage easy and stress free."

lisa reimink

March 31, 2022

5  out of  5 rating by lisa reimink
"Super helpful agency! Worked with Lindsey to resolve a few things and she took care of everything for me! Great agency!"

Donna Lyttle

March 24, 2022

5  out of  5 rating by Donna Lyttle
"Always friendly helpful and their when you need them"

Daniel Bekius

January 19, 2022

5  out of  5 rating by Daniel Bekius
"It was a pleasure working with Avion Silas. He was responsive, knowledgeable, and very willing to help."

Malachi Williams

December 30, 2021

4  out of  5 rating by Malachi Williams
"The representative at Sam Martin State Farm in Grand Haven was very helpful, she showed me ways to get the most for my money. I think her name was India and I just wanted to acknowledge her professionalism..."

Nancy Zaleski

December 29, 2021

5  out of  5 rating by Nancy Zaleski
"My family have been customers for over 30 years and the service has always been exceptional!"

Merry Rock

December 23, 2021

5  out of  5 rating by Merry Rock
"India has been such a blessing. Answered all my questions in a professional and timely manner. Thank you so much."

arthur steadman

December 12, 2021

5  out of  5 rating by arthur steadman
"Great help"

Bianca Orozco

November 26, 2021

5  out of  5 rating by Bianca Orozco
"Crystal and Naomi where extremely great, friendly and helpful."